Instructions issued to replace faulty meters, correct billing errors and expedite smart meter installation

Srinagar Garhwal, October 25, 2026: Uttarakhand Power Corporation Limited (UPCL) Managing Director P.C. Dhyani chaired a review meeting of the Srinagar and Tehri divisions in Srinagar Garhwal on Sunday. During the meeting, he directed engineers and staff to ensure the timely resolution of electricity consumers’ complaints and improve the quality of consumer services.

The Managing Director instructed officials to ensure 100% recovery of outstanding dues from defaulting consumers, issue electricity bills based on meter readings, replace faulty meters on priority and promptly rectify billing errors.

Time-Bound Resolution of CM Helpline Complaints

P.C. Dhyani specifically instructed all engineers to adopt a positive approach towards complaints received through the Chief Minister’s Helpline and resolve them within the prescribed time limit. He emphasized that consumer grievances must be addressed seriously and that the complaint redressal mechanism should be made more effective.

Smart Meters to Improve Billing Transparency

To minimize billing errors and improve transparency, the Managing Director directed officials to prioritize the installation of smart meters at consumer connections. He said smart meters would help consumers monitor their electricity consumption and bills more effectively.

Delay in New Electricity Connections Will Invite Action

The Managing Director also directed officials to expedite the process of providing new electricity connections to consumers. He made it clear that unnecessary delays would not be tolerated.

He warned that if surprise inspections reveal avoidable delays in providing electricity connections, the responsibility of the concerned officer will be fixed and disciplinary action will be initiated.

Senior Engineers Attend Review Meeting

The meeting was attended by Chief Engineer N.S. Bisht; Superintending Engineers Gaurav Sharma, Mayur Dev Singh and Prashant Bahuguna; along with executive engineers, sub-divisional officers and junior engineers from Tehri, Pauri, Uttarkashi, Kotdwar and Nainidanda.

The meeting focused on improving consumer services, ensuring revenue recovery, maintaining transparent billing practices and resolving electricity-related complaints within the stipulated time.